Matchu South Africa, located at 7 Blackbird Road in Sunnydale, respects the privacy of all users of its website and ensures that personal data provided to us is treated confidentially. We use your data to process orders as quickly and easily as possible. Otherwise, we will only use this data with your consent. Matchu South Africa will not sell your personal data to third parties and will only provide it to third parties involved in fulfilling your order and to third parties providing services, provided explicit consent is given.
Matchu South Africa does not have a Data Protection Officer, but you can contact us for any privacy-related questions.
This privacy policy was last updated on 04-11-2020.
What is personal data?
These are data that can be traced back to a person. For example, a name, home address, or email address. You can find more information on the website of the Protection of Personal Information Act.
Why do we process personal data?
Processing this data is necessary to ship your order, register for a course, or comply with our legal obligations.
Who is responsible for processing your personal data?
Matchu South Africa is responsible for processing your data. Matchu South Africa determines how and which data is processed, for what purposes, and for how long. Our physical address is 7 Blackbird Road in Sunnydale. You can reach customer service by phone (053-4781900) or email (info@matchusports.co.za).
What do we not do with your data?
We never sell your data to third parties. We do not post your data publicly.
What personal data do we collect and why?
This includes details such as name, address, postal code, phone number, and email address (see the table below for reasons why we need this data). We need this information to process your return request.
| Data | Why do we ask for this information? | Retention period |
|---|---|---|
| Order number | In order to retrieve the relevant order information, we need an order number. | Requested |
| Name | We use your name in our communications about the return. | Requested |
| Address | The address is necessary to deliver the return, when needed, to the correct address. | Requested |
| Postal code | The zip code is necessary to deliver the return, when needed, to the correct address. | Requested |
| Place of residence | Residency is necessary to deliver the return, when needed, to the correct address. | Requested |
| Phone number | We will use your phone number to communicate any problems with the return. | Requested |
| E-mail address | You will receive an email to keep you informed of your return. | Requested |
Website Account
What data do we need? Name, address, postal code, phone number, and email address. (See the table below for reasons why we need this data.) If you choose to create an account to view previous orders or order faster, we process some data.
| Data | Why do we ask for this information? | Retention period |
|---|---|---|
| Name | To make our communication more personal, we ask for a name. | Requested |
| E-mail address | To register an account, you need an email address on our website. | Requested |
| Shipment address | You can enter the shipping address in your account, and it will be automatically entered on your next order from then on. | Requested |
| Invoice address | You can enter the billing address in your account, and it will be automatically entered on your next order from then on. | Requested |
| Phone number | You can enter the phone number in your account and it will be automatically entered on your next order from then on. | Requested |
| Password | To log into your account, you need a password. No one can see your password because it is encrypted within our website. | Requested |
| Invoice | The order numbers in your account allow us to track what you have ordered. You may also need this number when you contact us. | Requested |
| Order numbers | In the account you can view your own invoices. The invoices show your name, address, place of residence, invoice number, customer number and order number. This cannot be changed afterwards. | Requested |
Contact Forms
What data do we process? Name, email address, shipping address, billing address, and phone number (see the table below for reasons why we need this data). Form on the contact page.
| Data | Why do we ask for this information? | Retention period |
|---|---|---|
| Name | As Matchusports we like to get to know our customers. A name is of great importance here. In addition, the delivery must also reach the right person. | Requested |
| E-mail address | Your e-mail address we need so we can handle your contact requests. | Requested |
Vacancies
To process your contact request, we need the following details: Name, phone number, and email address (see the table below for reasons why we need this data). Form on the vacancies page.
| Data | Why do we ask for this information? | Retention period |
|---|---|---|
| Name | Being Matchu Sports, we like to get to know our customers. A name is of great importance here. In addition, the delivery should also reach the right person. | n.n.a. |
| E-mail address | We need your e-mail address so we can get in touch with you. | n.n.a. |
| Phone number | your phone number we need so we can get in touch with you. | n.n.a. |
Customer Service
What data do we process? Name, phone number, and email address (see the table below for reasons why we need this data). We are always available to assist via phone, contact form, or email.
| Data | Why do we ask for this information? | Retention period |
|---|---|---|
| Name | During contact, we like to address you by your name. | N/A. |
| Company name | During contact, we would like to know which company we are talking to | https://www.vodacombusiness.co.za/business/terms/terms-general-terms-and-conditions |
| Business phone number | When you prefer to contact us by phone, we need the phone number. | https://www.vodacombusiness.co.za/business/terms/terms-general-terms-and-conditions |
| Phone number | If you prefer to contact us by phone, we need the phone number. | N/A. |
| E-mail address | To enable us to send emails, we need the email address. | As long as we have a contract with the provider of our email marketing software or when you send a deletion request. |
Reviews via Internal Party
What data do we process? Phone number and email address (see the table below for reasons why we need this data). We collect reviews to show how others view our service and products.
| Data | Why do we ask for this information? | Retention period |
|---|---|---|
| Name | You can leave your name if you decide not to post the review anonymously. However, this is not mandatory. | |
| E-mail address | To submit a review, it is required to leave an email address. If you are not satisfied with our service/products as we would still like to make you a happy customer! |
Reviews via External Party
What data do we process? Name and email address (see the table below for reasons why we need this data).
| Data | Why do we ask for this information? | Retention period |
|---|---|---|
| Name | You can leave your name if you decide not to post the review anonymously. However, this is not mandatory. | https://www.feedbackcompany.com/nl-nl/privacy-statement/ |
| E-mail address | To contact you when you win the prize when raffling a promotional gift among reviewers. When you are not satisfied with our service/products, because we would still like to make you a satisfied customer! | https://www.feedbackcompany.com/nl-nl/privacy-statement/ |
Newsletter
You can sign up for our newsletter, both general and personal, to keep you updated on the latest news. For personal newsletters, we may look at the products you’ve previously ordered to tailor the content to your interests. You can unsubscribe at any time using the link at the bottom of the email or by contacting our customer service.
| Data | Why do we ask for this information? | Retention period |
|---|---|---|
| Name | To make our communication more personal, we ask for a name. | As long as we have a contract with the vendor of our email marketing software or when you send a deletion request. |
| E-mail address | To enable the sending of emails, we need the email address. | As long as we have a contract with the vendor of our email marketing software or when you send a deletion request. |
Website Visitors
What data do we process? Name, email address (see the table below for reasons why we need this data). When you visit our shop, we process data like your IP address and usage of our services. This data is necessary to provide our shop functionality, maintain it, resolve issues, and improve availability or user experience.
| Website | Why do we ask for this information? | Retention period |
|---|---|---|
| Client ID - GA | In order for Google Analytics to determine whether two different hits belong to the same user, each hit must be sent a unique ID associated with that specific user. | 2 years |
| IP-adress | Are anonymized, by stripping IPs we eliminate the collection of personal data. | 36 months |
| Device ID's - GA | Used to verify that a visitor is actually a real visitor and not a robot. This way our advertising costs do not go to robots | |
| Internet browser | To make sure our website is working properly so you can store optimally | |
| Language settings | General visit data is tracked without identifying visitors. The purpose of this is to optimize the layout of the website. | |
| Web pages | General visit data is tracked without identifying visitors. The purpose of this is to optimize the layout of the website. | |
| Sessie length | General visit data is tracked without identifying visitors. The purpose of this is to optimize the layout of the website. | |
| Click behaviour | We analyze click behavior on our website, without identifying visitors. We use this data to set up our website as effeciently as possible. |
Security
To collect this data and make the use of our website more pleasant, cookies and similar techniques are used, provided you consent. Unfortunately, fraud attempts occur, and sometimes we need to use customer data to investigate or prevent fraud. If necessary, we will share this data with the authorities. Otherwise, this is not required. We also have cameras inside and around our premises.
What data do we process? Name, address, postal code, images, phone number, and IP address (see the table below for reasons why we need this data).
| Data | Why do we ask for this information? | Retention period |
|---|---|---|
| Name | When we encounter any kind of fraud, we need a name to pass on. | n.n.a. |
| Address | When we encounter any kind of fraud, we need an address to pass on. | n.n.a. |
| Postal code | When we encounter any kind of fraud, we need a postal code to pass on. | n.n.a. |
| Place of residence | When we encounter any kind of fraud, we need a place of residence to pass on. | n.n.a. |
| Phone number | When we encounter any kind of fraud, we need a phone number to pass on. | n.n.a. |
| IP-adress | When we encounter any kind of fraud, we need an IP address to pass on. | n.n.a. |
| Camera footage | In- and around the premises there are cameras. In case of any theft or burglary, these are sent to the investigators of the incident. | n.n.a. |
Consent
According to the GDPR, valid consent must be freely given, unambiguous, informed, and specific.
This means we cannot pressure you into giving consent. However, certain features on www.matchusports.co.za may not function properly if you do not agree to the placement of cookies or if you do not accept the terms and privacy policy.
You will be given the opportunity to explicitly consent to each processing on www.matchusports.co.za, such as for storing and processing personal data, placing orders, registering for a course, or placing cookies.
Once you’ve given us consent, in most cases, you have the right to be forgotten and the right to access your data. You can withdraw your consent at any time by contacting our customer service via mail or email, except for legally required processes.
Necessary for the Performance of a Contract
We have the right to process your personal data if it is necessary to perform a contract. This means that before making a purchase or registration on our website, we need some of your data to fulfill the agreement. Naturally, we will not ask for more than is necessary.
Necessary for Compliance with Legal Obligations
Regarding tax law, we must process and store certain personal data. You can read more about data retention periods in the privacy policy. It may also occur that, if required by an order, your personal data will be transferred to government authorities.